Terms of Service

1. Acceptance of terms

By accessing connectedportraits.com or using the Connected Portraits Portrait Studio (the “Service”), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Service description

Connected Portraits creates personalised digital artwork versions from photographs supplied by you. After you choose a version and place an order, the final edition is supplied either as a print-ready PDF with instructions, or as a physical edition printed, framed and finished with a rope detail. Product availability, pricing and delivery areas may change. A studio session currently includes up to three generation attempts for one email address. Failed attempts caused by a service error are returned to the session balance.

3. AI-generated artwork disclaimer

• Artwork versions are generated with artificial intelligence and may contain visual inaccuracies or unexpected details.
• You are responsible for reviewing faces, markings, anatomy, colours, composition and text before approval.
• Screen colours and studio previews may differ slightly from a finished print and physical materials.
• We may refuse or remove content that is unsafe, unlawful or incompatible with the Service.

4. Your photographs and permissions

You retain ownership of the photographs you submit. You confirm that you have the right to use every submitted image and, where a recognisable person appears, their permission to create the artwork. You grant us and our service providers a limited licence to process those images solely to provide and support the Service.

5. Acceptable use

You must not:

• Upload illegal, abusive, deceptive or infringing content.
• Use another person’s image without the necessary rights or permission.
• Attempt to overload, scrape, reverse-engineer, bypass or disrupt the Service.
• Use generated content to impersonate, harass, defraud or mislead another person.
• Remove ownership notices or claim the site design, code or brand as your own.

6. Artwork licence and intellectual property

After full payment, you may use your final personalised artwork for personal, non-commercial purposes, including personal printing and sharing. Commercial resale, sublicensing or mass reproduction requires written permission. Connected Portraits retains ownership of the website, brand, templates, product concepts and non-customer-specific design elements.

7. Orders, payment and delivery

An order is accepted only after payment is confirmed and we send an order confirmation. Delivery estimates are not guarantees. You are responsible for providing accurate delivery information and for any import duties or taxes not included at checkout. We may cancel and refund an order that cannot be produced or delivered.

8. Personalised products, changes and refunds

Because personalised products are made to your specifications, statutory cancellation rights may be limited after production begins. Contact us promptly if an item arrives damaged, defective or materially different from the approved artwork version. Any voluntary remake or refund does not affect rights that cannot be excluded under applicable law.

9. Limitation of liability

To the maximum extent permitted by law, the Service is provided without guarantees that every generated version will meet your expectations. We are not liable for indirect or consequential loss. Our total liability for a claim will not exceed the amount paid for the affected order. Nothing in these terms excludes liability that cannot legally be excluded.

10. Changes, governing law and contact

We may update these terms and will post a new effective date. Swiss law applies, subject to any mandatory consumer protections in your country. Questions can be sent to contact@terrain3dprint.com. Provider details are available in the Legal Notice.